Junior Developer Support Engineer

5w1 month ago

Algolia

London, GB · Full-time · £43,000 – £48,000

About this role

Algolia is a pioneer and market leader in AI Search, empowering over 17,000 businesses to deliver blazing-fast, predictive search experiences at internet scale. As a Junior Developer Support Engineer, you will be on the front-lines, assisting technical users with implementing Algolia across a variety of web and mobile development stacks.

Your day-to-day involves handling technical requests via web and email support channels, conducting professional and empathetic conversations to troubleshoot and resolve customer obstacles. You will submit bug reports to the Engineering team and partner with Product Teams to develop subject matter expertise.

You will work closely with customer success, product, and engineering teams in a hands-on culture that expects you to roll up your sleeves and solve difficult problems. This role offers the chance to serve as a product expert and contribute to internal and external knowledge bases.

This position provides a strong foundation for growth within a company that raised $150 million in Series D funding, quadrupling its valuation to $2.25 billion. You will help developers and product teams connect their users with what matters most in milliseconds.

Requirements

Strong desire to help people solve problems with the ability to explain complex technical concepts to a broad audience
Experience with web development, REST APIs, and database management
2+ years of experience in technical customer support, supporting SaaS enterprise software
Working knowledge of development languages such as JavaScript, Java, PHP, Swift, Ruby, Python
Ability to handle and prioritize a portfolio of tickets at various stages of resolution
Excellent spoken and written English skills
Ability to work in an on-call rotation

Responsibilities

Handling technical requests via web and email support channels
Conducting professional and empathetic conversations with customers to gather information, troubleshoot, and resolve their technical obstacles
Submitting bug reports to the Engineering team for problems needing attention
Partnering with Product Teams and Engineering to develop subject matter expertise and serve as a product expert to the rest of the support team
Contributing to internal and external knowledge bases
Participating in internal projects to improve processes and tools

Benefits

Hybrid work model (#LI-Hybrid)
Opportunity to work with a market-leading AI Search platform used by 17,000+ businesses
Collaborative, hands-on culture with a focus on problem-solving and ownership
Exposure to a wide range of technical stacks and customer environments