Business Development Representative - Nursing Health Education (Remote)

4w1 month ago

Elsevier

US · Full-time · $36,700 – $103,900

About this role

As an Enterprise Business Development Representative, you play a central role supporting enterprise customers and internal teams to deliver a smooth, high-quality customer experience. You coordinate across sales, customer success, legal, and billing to ensure contracts, quotes, and invoicing are accurate and delivered on time.

Day-to-day, you maintain and update enterprise customer accounts in Salesforce, partner with sales and legal teams on contract progression, and coordinate with internal teams to generate and deliver quotes promptly. You also confirm invoice details with customers to support accurate and timely billing.

You join a global leader in nursing and health education, preparing nurses and allied health professionals for successful careers. The team provides world-class content, innovative learning tools, and analytics that improve educational outcomes and help prepare students for the future. You build solid relationships with customers to understand their needs and provide solutions that deliver successful results.

This role offers a chance to develop expertise in enterprise customer management and cross-functional collaboration, driving long-term satisfaction and retention. You will work with a collaborative team that values proactive customer support and continuous improvement.

Requirements

Strong written, verbal, and presentation skills, with the ability to communicate complex information clearly
Ability to build effective relationships with customers and internal stakeholders
Strong technology skills and ability to quickly learn new tools and systems
Customer-focused mindset with a proactive, positive approach
Strong organizational skills and ability to manage multiple priorities
Experience supporting customer success, account management, or enterprise sales activities
Familiarity with CRM platforms and billing or invoicing systems
High attention to detail and commitment to accuracy and follow through

Responsibilities

Maintain and update enterprise customer accounts in Salesforce, ensuring accurate data and timely creation of new cohorts
Partner with sales representatives and legal teams to support contract progression and approvals
Coordinate with internal teams to ensure quotes are generated and delivered promptly
Confirm invoice details with customers to support accurate and timely billing
Facilitate cross-functional communication to enhance the overall customer experience
Provide support on special initiatives and projects across the broader team as needed

Benefits

Healthy work/life balance promoted across the organization
Flexible working hours to fit your productivity and personal schedule
Wellbeing initiatives including shared parental leave, study assistance, and sabbaticals