Business Development Representative

The Business Development Representative is primarily responsible for lead generation activities in support of the company’s sales and service goals. This position manages incoming customer contacts and maintains accurate records in the Dealership Management System. The role supports both sales and service departments through consistent scheduling and follow-up.

Daily tasks include answering phone calls using a pre-set script to schedule appointments and responding to internet inquiries via email and phone. All customer comments are logged and follow-up contacts are scheduled when no appointment is made. No-show appointments are re-scheduled and outcomes are tracked with the appropriate departments.

The representative works within the Business Development Center and posts appointments on the shared board. Current customers are contacted regarding marketing incentives while website requests are handled promptly. Any concerns are forwarded to the correct department manager with follow-up to resolution.

CSI must be maintained at or above company standards while complying with all policies, safety rules, and core values. The position requires regular attendance including possible evenings, weekends, and holidays. Accurate timekeeping and participation in required training are expected.