Sales Development Representative - Upsell (Remote)

4w1 month ago

Employment Hero

Sydney, AU · Full-time · A$72,000 – A$72,000

About this role

Employment Hero is on a mission to make employment easier and more valuable for everyone. As an Upsell Outbound Sales Development Representative, you'll play a crucial role in driving growth across our ANZ customer base through proactive outreach and targeted upsell strategies.

You will proactively generate and qualify outbound upsell opportunities within existing customers through personalised outreach. Your day-to-day involves researching accounts to uncover expansion opportunities, initiating outreach via phone, email, and LinkedIn, and conducting engaging discovery calls to understand business needs.

Working closely with our Account Executives and guided by an experienced Sales Development Manager, you'll identify expansion opportunities within existing customer accounts and reignite conversations with dormant or under-utilised customers. This role is remote-first with a preference for asynchronous communication and a high degree of autonomy.

This is a perfect role for someone looking to break into SaaS sales, with a clear path to becoming an Account Executive and a focus on internal career progression. You'll spark interest in additional products and drive value through Employment Hero's suite of solutions.

Requirements

Curiosity, persistence, and strong relationship-building skills.
Ability to embody The EH Way – operating with focus, agility, and an obsession with impact.
Comfort with proactive outbound outreach and cold communication via multiple channels.
Strong discovery and questioning skills to understand business needs and align solutions.
Ability to work autonomously in a remote-first environment with asynchronous communication.
High performance mindset and comfort with uncapped, target-driven compensation.
Must be based in Australia.

Responsibilities

Proactively generate and qualify outbound upsell opportunities within existing customers through personalised outreach.
Re-engage disengaged accounts to identify renewed interest or expansion potential.
Collaborate with Account Executives to progress and close deals, ensuring a seamless handover process.
Build and maintain a healthy outbound pipeline within your assigned customer segment.
Partner with Customer Success and Marketing to surface expansion signals and uncover customer pain points.
Research existing accounts to uncover expansion opportunities and identify key stakeholders.
Initiate outbound outreach via phone, email, LinkedIn, and other channels to drive interest in additional Employment Hero products.
Keep detailed and up-to-date records of all outreach and conversations in CRM tools.

Benefits

$72k base salary with $128,640 OTE uncapped, 140%+ achievable.
Remote-first environment with a high degree of autonomy.
Clear path to becoming an Account Executive with a focus on internal career progression.
Opportunity to work with a company that has scaled to a $2 billion valuation and services over 300,000 businesses.